Frequently Asked Questions (FAQ)

We’re here to help. Below are the most common questions we get asked. If can’t find what you’re looking for in the faq, feel free to contact us via our contact page or at the bottom of this page.

When will you be shipping the devices?2018-07-15T07:16:32+00:00

Production hopefully begins in August 2018, so you’ll see Troja Bike around the last quarter of 2018…

Which systems do you support?2016-05-02T09:47:06+00:00

The Troja Bike App works on iOS, Android and Windows phone.

In which countries does Troja Bike work?2016-05-02T09:46:33+00:00

It works in European Union, USA, Canada, Switzerland, Norway, Russia, China, Japan, Australia, New Zealand, Serbia, Croatia, Slovenia, Macedonia.

I want to check the location of my bike frequently. Can I purchase more single position requests?2016-05-02T09:46:07+00:00

Yes, we will offer packages with 10, 20 and 50 single position requests. A pack of 50 will cost about € 11,— / CHF 12,— / $ 12,—. More on that soon.

How much do I have to pay for the cell connection?2016-05-02T09:45:36+00:00

The annual fee for the cell connection is CHF 17,— / $ 17,— / € 15,— / £ 12.00 / CAD 22.— / JPY 1850.— / NZD 24.50 / NOK 140.—. It provides the cell connection in all 44 countries including 3 single position requests and the unlimited live tracking in case of thefts.

Can I use my Troja Bike also in other countries?2016-05-02T09:44:55+00:00

Yes, you can use Troja Bike in 44 countries with no extra payment.
(European Union, USA, Canada, Swiss, Norway, Russia, China, Japan, Australia, New Zealand, Serbia, Croatia, Slovenia, Macedonia).

What if my battery is empty while Troja Bike is still locked in my bicycle’s frame?2016-05-02T09:44:28+00:00

The battery will have an energy reserve and in case that it is completely empty, it will automatically unlock Troja Bike. So even if you forget to charge your Troja Bike, you’ll be able to remove the device and recharge it.

Can I remove or unlock Troja Bike by myself?2016-05-02T09:43:43+00:00

Yes, you can unlock your device with your App und remove your device anytime from your bicycle’s frame.

How can I charge the battery?2016-05-02T09:43:19+00:00

You need to unlock in your Troja Bike with our App and remove your device from the bicycle frame. Afterwards you can charge Troja Bike with the charger which comes with your Troja Bike.

Can I charge the battery?2016-05-02T09:42:46+00:00

Yes, you can charge the battery by yourself.

How long does the battery last?2017-05-29T00:50:03+00:00

The battery will work for up to one season.

How much does Troja Bike weigh?2016-05-02T09:41:36+00:00

Our team is trying to build Troja Bike as lightweight as possible. Currently Troja Bike will weigh 75g / 2.65 oz.

What is the size of Troja Bike?2016-12-23T04:24:35+00:00

The size is 25 x 125 mm / 0.98 x 4.92 Inches

Does Troja Bike fit into my bike’s frame?2016-05-02T09:40:28+00:00

Troja Bike fits into most bicycles (98 %). There are 2 frame standards and Troja Bike fits into both of them. So usually it will fit into your frame. Please contact us, if you have a custom-made bike. We will check for you, if Troja Bike fits.